Covid Policy

Frequently Asked Questions

Find answers to common questions about our products and services.

What are your shipping options?

We only offer standard and express . Standard shipping takes 6-14

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service team to initiate a return.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically ranging from 7-14 business days.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What payment methods do you accept?

We accept all major credit cards.

How do I contact customer support?

You can reach our customer support team via email at support@example.co.za

COVID-19 & Health Safety Policy

At Body Muse, the health, safety, and well-being of our customers and staff are our top priorities. Because we sell body-contact gadgets—such as posture belts, belly shaping wraps, and electronic body devices—we maintain high standards of sanitation and safety across our order handling and shipping processes.

1. Safe Warehouse & Order Handling

Sanitized Packaging Stations: All packing areas and fulfillment spaces are cleaned and disinfected regularly.
Hygiene Standards: Our staff follow strict hygiene routines, including regular hand sanitization and clean handling procedures before your order is sealed.

2. Contactless Couriers & Delivery

Safe Delivery: Our local South African courier partners offer contactless delivery options. Drivers can leave your package at your door or reception area to minimize direct physical contact upon request.
Standard Delivery Timeline: Deliveries continue as normal within 7 to 15 business days across South Africa.

3. Customer Best Practices for Personal Care Devices

For extra peace of mind when receiving wearable body care gadgets:

Unboxing: Wipe down the outer packaging and plastic casing of electric gadgets with a mild disinfectant wipe prior to initial use.
Wearable Belts: For posture correctors and belly lift wraps that come into direct contact with skin, follow the included garment care label before wearing.