Shipping

Frequently Asked Questions

Find answers to common questions about our products and services.

What are your shipping options?

We only offer standard and express . Standard shipping takes 6-14

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service team to initiate a return.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically ranging from 7-14 business days.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What payment methods do you accept?

We accept all major credit cards.

How do I contact customer support?

You can reach our customer support team via email at support@example.co.za

Shipping Policy

At Body Muse, we are committed to delivering your body care and sculpting gadgets safely and reliably directly to your doorstep across South Africa.

Delivery Timelines

South Africa Standard Shipping: 7 to 15 business days
Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and South African public holidays) before being handed over to our courier partners.

Tracking Your Order

As soon as your order is packed and dispatched, you will receive an automated email notification containing your Tracking Number and a tracking link.

You can use this link to track the journey of your posture belt, belly wrap, or electric shaping gadget in real-time.
Please allow up to 24–48 hours for courier updates to show after receiving your tracking code.

Delivery Tips for a Smooth Experience

Accurate Details: Please ensure your delivery address, contact number, and postal code are entered correctly at checkout.
Receipt of Delivery: Couriers deliver during standard business hours. Please ensure someone is available at your chosen address to receive the package.

Delayed or Missing Packages

If 15 business days have passed since you received your shipping confirmation email and your order has not arrived:

Check your tracking link for any delivery updates or failed attempt notes.
Reach out to our customer support team with your order number, and we will contact the courier to resolve the delay immediately.