Return & Refund Policy

At Body Muse, your satisfaction and confidence are our top priorities. We want you to love your posture belts, belly lift wraps, and body-sculpting gadgets!

If something isn't right with your order, we are here to help. Please review our policy below for details on returns, replacements, and refunds.

1. Damaged, Defective, or Incorrect Items

We take great care to inspect items before they are shipped, but if your package arrives with an issue, we will make it right!

• Badly Damaged or Incorrect Products: If your item arrives severely damaged, non-functional, or you received the wrong item, you are eligible for a full refund or a free replacement.

• Partially Damaged or Missing Parts: If your product arrives missing an accessory or has minor defect issues, we will send you the replacement part/accessory or issue a partial refund.

• Packaging Note: Due to international transport, outer packaging/boxes may show wear. We offer refunds or replacements based on the condition of the product inside, not the exterior cardboard box.

How to Report an Issue: You must contact our support team within 30 days of parcel delivery. Please include your order number, a brief explanation, and clear photos or videos showing the damage or issue.

2. Standard Returns (Changed Your Mind)

If your item has no quality defect, but you simply changed your mind or ordered the wrong size:

• You may request a return within 7 days of receiving your delivery.

• Condition: Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories included.

• Shipping Costs: Customers are responsible for covering all return shipping fees to our designated warehouse. Original shipping fees are non-refundable.

3. Order Cancellations

• Standard Orders: You can cancel your order for a full refund before it enters our warehouse processing system. Once an order has been processed and dispatched, it cannot be canceled.

• Custom/Pre-Orders: Customized or special pre-order items cannot be canceled once payment is confirmed.

4. Delivery Issues & Non-Receipt

• Delayed Packages: Deliveries in South Africa take between 7 to 15 business days. If 15 business days have passed and your package has not arrived, please check your tracking link or reach out to us so we can trace it with the courier.

• Incorrect Address / Uncollected Packages: Please double-check your shipping details at checkout. If a package is returned to our warehouse due to an incomplete address, failed delivery attempts, or non-pickup from the local courier, the customer will be responsible for any re-shipping costs.

• Confirmed Deliveries: If your tracking link shows your package was successfully delivered to your address, we cannot issue a direct refund without an official non-delivery notice from the courier.

5. How to Start a Return or Dispute

1. Contact our customer support team at Support@bodymuse.co.za with your Order Number.

2. Attach photos or a short video demonstrating any defect or damage.

3. Once approved, our team will provide you with a Return Authorization and the exact warehouse address for shipping.

Please do not ship items back without contacting us first, as unauthorized returns cannot be processed.

6. Refund Processing

Once your returned item is received at our warehouse and passes quality inspection, your refund will be processed back to your original payment method within 3 to 7 business days.